The (Unexpected) Trials of First-time Mobile Marketing

Mobile marketing may be one of our most promising and rapidly developing industries, but it does not come without some rather gritty challenges for first time users. Mobile marketing is expanding, and there is more and more impetus on companies to get on board, and do it right. So for those new to mobile marketing, what are its main challenges?

Surprisingly (and comfortingly), the main challenges of mobile marketing closely resemble the basic struggles of advertising. In your first mobile marketing campaign (like any other marketing campaign), you need to clearly define the target audience. However, this is especially important for mobile marketing because it goes directly to the customer’s pocket and can be tailored specifically for certain audiences. If done correctly, it can translate to huge successes for your mobile marketing campaign.

Measuring campaign success is a key issue for those new to mobile marketing- or should we say, a key benefit. While traditional marketing usually has to rely on guesswork to determine response levels, mobile marketing campaigns provide exact figures of response levels, and the time and date they came in. Thomas Schuster, Co-founder of Flytxt, comments on the difference: “part of the total revenue from a product could be a direct result of marketing campaigns. However… some customers buy products on their own… Only a marketing technology that allows for automated, real-time monetary impact analysis based on control groups will help marketers to make quick and educated decisions” on ad results. In other words, only the electronic tracking of mobile marketing lets you measure the exact response to advertising. Harnessing this will greatly support your campaign’s success: adding mobile marketing to advertising typically increases response by 2-3x. And we can measure that number, to know it’s accurate.

Another challenge for those new to mobile marketing is mobile fragmentation. With a myriad of devices around, it’s difficult to decide which one to use in mobile marketing campaigns. It goes without saying, but successful mobile marketing uses the device that reaches most of its target audience.

Although mobile marketing may appear challenging at first, many of the issues are just rehashed struggles of any kind of advertising. By adapting general marketing principles to the nuances of mobile marketing, those new to the game may find that it’s easier than they expect. Let us know!

This article was written by Alex Speirs of TXT2GET, a leading SMS marketing company. TXT2GET supply affordable SMS keywords to advertising that typically increase ad response by 2-3x. SMS keywords also bring measurability & accountability to advertising, because you can see the exact time and date that responses come in.

Click on this link to read our tips on how SMS marketing can improve your business’ advertising.

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Should SMS Marketing Integrate With Traditional Marketing?

SMS marketing can transcend countries, continents, ages and genders through its tailored and targeted approach. However, how does SMS marketing fit in with traditional advertising and marketing? Should the two be integrated or not?

We have to consider the different advertising mediums already out there, and what they can each contribute to SMS marketing. Television, for example, is still one of the most wide reaching and popular advertising mediums. In the U.S., 99% of all households own a television. However, when integrating with SMS marketing, take caution: television marketing can be expensive, particularly prime time advertising. While around 1.4 billion people around the world watch television, about 5 billion use mobile phones. So integrating television and SMS marketing may only be suited to certain types of campaigns.

Somewhat like television, radio advertising and outdoor signage do not necessarily offer a great scope for SMS marketing. However, what they do offer is marketing to those on the go, something which SMS marketing thrives on. For businesspersons driving around on a day-to-day basis, radio and outdoor advertising offer a convenience similar to SMS marketing. In which case, integration of SMS marketing with these two mediums can bring great success. Adding SMS marketing to existing advertising usually increases response rates by about 2-3x.

As another advertising medium suited to integrate with SMS marketing, social media has completely changed the way we use the Internet. Similarly to radio and outdoor ads, it can offer customer engagement at more varied times to television, and usually has a more targeted and interactive approach.  Sound familiar?  SMS marketing and social media marketing have a lot in common, so there are many potential gains from integration; such as a boost in customer awareness, and personalised interactions that cater to the customer.

While SMS marketing can be integrated with many traditional advertising mediums, in my personal opinion, I think it should not always be. What we must consider is whether or not these traditional mediums can offer anything to differentiate your SMS marketing from all the rest.

This article was written by Alex Speirs of TXT2GET, a leading SMS marketing company. TXT2GET supply affordable SMS keywords to advertising that typically increase ad response by 2-3x. SMS keywords also bring measurability & accountability to advertising, because you can see the exact time and date that responses come in.

Click on this link to read our tips on how SMS marketing can improve your business’ advertising.

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Mobile: A Medium or Just a Strategy?

Since its introduction to the marketing world, Mobile has pushed the envelope in technological and marketing approaches.  It has created a sophisticated and tailored approach to customer engagement, broken past the restrictions of ‘prime-time’ advertising, and has become one of the most promising investments for entrepreneurs and corporations alike.  There is still some debate however, as to the true nature of Mobile.  Is Mobile a medium, or is it merely a strategy?

In answering this question, which seems to seek to define Mobile, I think it only appropriate that we first define the definitions.  A ‘Medium’ can be defined as “A channel or agency, through which the broadcast or transmission of information, communication, and news can occur.”  A ‘Strategy’ can be defined as “A process through which, desired outcomes, objectives and goals can be achieved, consciously and systematically, over time.”

I feel from these definitions alone, that there is enough evidence to support the proposition that Mobile is a ‘Medium.’  Not only does this definition clearly highlight Mobile’s ability to broadcast communications, news and information to the public, but it also hones in on the fact that Mobile (as a device) is the medium through which this occurs.  Similarly, if we look at the definition of ‘Strategy’ it is defined as a process, an art of thinking to reach a specific goal.  Although this would appear just as apt in terms of how marketers design and tailor specific mobile campaigns, I think the term ‘strategy’ falls short of giving Mobile due credit as an independent and unique means of executing these strategies.

If we look at the other marketing ‘mediums’ in the world such as Television, Radio, Online etc. we can see that there is a common trait in these technologies as ‘mediums.’  They are the vessel through which campaigns are undertaken. The strategies undertaken to market through these technologies are designed specifically for the ‘medium,’ not designed as a ‘strategy’ in which a medium to execute them must be created. Mobile suits this description too.

‘Mobile’ in the sense of the device through which this whole argument is centred around, in itself seems to define the nature of the beast.  What we touch on here, is the idea of Mobile as a pre-existing entity.  Mobile was designed as a device for communications.  Since then, Mobile strategies have been undertaken with Mobile as the ‘medium.’ It is ‘Mobile’ as a device, and as a means for the transmission of news, communications, and information.  ‘Strategy’ comes in to play when marketers determine how they can most effectively transmit these, through the mobile medium.

This article was written by Alex Speirs of TXT2GET, a leading mobile marketing company. TXT2GET supply affordable SMS keywords to advertising that typically increase ad response by 2-3x. SMS keywords also bring measurability & accountability to advertising, because you can see the exact time and date that responses come in.

Click on this link to get free advice on how mobile marketing can improve your business’ advertising.

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SMS Marketing Campaigns: Text Reply vs. Email Reply

The typical SMS marketing campaign: a customer sees your ad, which features an SMS call-to-action (something like ‘text CAR to 19 33 33 for a test drive’). The customer sends a text to your number, and gets an automatic SMS reply. SMS marketing campaigns all work this way, right?

Well, no. It’s true that almost all SMS marketing campaigns reply to customers via text message. But you can also send an email reply at the same time as the text reply. So what’s the difference?

Automatic text message responses are the most common way to confirm a customer’s response to your SMS campaign. They are immediate, succinct, and go directly to the hand of the customer. They are also the easiest form of reply to set up. The cost to send reply texts to customers varies between providers. With TXT2GET, it is free.

When added to an SMS campaign, email replies can send extra information that can’t fit in a text messsage, including graphics and links to Websites or social media. Adding an email reply takes a bit longer to set up, but it is useful for campaigns that need to send graphics or a lot of information, such as real estate campaigns. Additionally, email replies go to the customer’s computer, which can be useful if you want to encourage them to engage with your online presence. Some SMS providers charge extra to send an email reply to a customer, but with TXT2GET it is free.

We have put together some instructional videos with more information on setting up a campaign. View the video on setting up a text response campaign, or the videos explaining how to set up an additional basic email response or an advanced email response. Alternatively, visit our Web page to see the 5 steps to create a text marketing campaign.

This article was written by Emma Rose Smith of TXT2GET, a leading SMS marketing company. TXT2GET supply affordable SMS keywords to advertising that typically increase ad response by 2-3x. SMS keywords also bring measurability & accountability to advertising, because you can see the exact time and date that responses come in.

Click on this link to get free advice on how SMS marketing can improve your business’ advertising.

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Mobile Payments: Google vs. Apple in New Mobile Marketing Tool

Yesterday, Google released the mobile marketing news that they are developing a mobile payment system, potentially available for use before Apple’s.

Read another article on this news from Mobile Commerce Daily.

Despite the fact that this mobile payment system is not the first to be developed, it’s made news because its potential is more likely to be realised than most other mobile marketing payments. This is Google, remember, not an entrepreneur with little backing, and this mobile marketing project will work through all Android handsets to let people use them to pay for purchases in-store.

Google has already adventured into mobile marketing with advertisements for AdWords featuring mobile marketing. Google used an advertising call-to-action to encourage readers to text in response to the ads. In return, they received a mobile coupon worth $50 on any AdWords account- a smart marriage of search engine advertising and mobile marketing.

Let’s go back to the mobile payments. Mobile marketing professionals have been all abuzz about emerging mobile payment solutions for a while already. What is different now that Google is in the mobile marketing race too? Probably because they can use it to get ahead of the other juggernaut. That’s right, apparently Apple are also trialling a mobile payment tool. Drew Sievers, CEO of mFoundry, comments on Google’s strategic development:

“I think they are trying to steal a march on Apple and get out there a bit sooner,” he said.

As a technology that is still developing, there are still uncertainties and imperfections. Because the mobile payments run through MasterCard, this mobile marketing system is not accessible to those without a MasterCard account. Another potential problem for a lot of us (though one which Google probably won’t change) is that their mobile payments can only work on Android handsets. Whether Google gets the desired edge over Apple is still unsure, but ultimately they have had success in taking mobile marketing payment solutions one step closer to consumers, says Jagdish Rebello, senior director of IHS iSuppli, California.

“The solution essentially provides a commercial trial of the technology and is a good first step,” he said.

This article was written by Emma Rose Smith of TXT2GET, a leading SMS marketing company. TXT2GET supply affordable SMS keywords to advertising that typically increase ad response by 2-3x. SMS keywords also bring measurability & accountability to advertising, because you can see the exact time and date that responses come in.

Click on this link to get free advice on how SMS marketing can improve your business’ advertising.

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How Does Google Measure Advertising Response?

Maybe the question should be, how do the rest of us measure advertising response? Many advertisers and marketers depend on guesswork to measure advertising response. But as we know, measuring advertising response based on speculation is less than perfect.

Which is why this advertisement for Google was so eye-catching.

It seems Google has found a way to measure advertising response. The advertisement is for Google AdWords. For a free trial, you can “SMS ‘AdWords’ to 1995 4995.” In reply, Google sends you a special code via SMS, which you redeem online to receive the free offer.

How does this measure advertising response??

This campaign effectively wipes out the guesswork for Google’s measurement of advertising response. The number of SMS received = the number of people interacting with the advertisement, and Google can view the exact time and day that responses come in. Using SMS marketing with text response, Google can measure advertising response. This sure beats old-school measurements of advertising response: trying to survey hundreds of customers to ask, “What brought you here?”

This all brings to mind a recent blog post by Marketing Interactions. On the topic of measurement of advertising response, the post declared:

According to Adobe’s 2010 Analytics Survey, 44% of 1,000 marketers surveyed said they could not allocate sales and costs to marketing campaigns. Given this, it’s not really surprising that 76% of marketers cannot measure full marketing ROI.

Surprise surprise, Google AdWords is not among the 76% who can’t measure advertising response and ROI. By introducing SMS marketing to their ads, they can see exactly how many sales leads their advertising generates, and thus measure advertising response. If only every advertiser and marketer had the profile of Google; but even without an endless budget and brand awareness, SMS marketing can still give you a way to measure advertising response effectively.

This article was written by Emma Rose Smith of TXT2GET, a leading SMS marketing company. TXT2GET supply affordable SMS keywords to advertising that typically increase ad response by 2-3x. SMS keywords also bring measurability & accountability to advertising, because you can see the exact time and date that responses come in.

Click on this link to get free advice on how SMS marketing can improve your business’ advertising.

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